Frequently Asked Questions
Frequently Asked Questions
Where are CÁVAL shoes made?
Every pair is handcrafted in Spain by skilled artisans using premium materials and traditional shoemaking techniques.
Are your shoes made to order?
Yes. Each pair is produced specifically for the customer after an order is placed.
How long will my order take?
Please allow approximately 4–6 weeks for production and delivery.
Do you offer free shipping?
Yes. We offer complimentary shipping on all U.S. orders.
Do you ship internationally?
At this time, CÁVAL ships exclusively within the United States.
What if I order the wrong size?
Contact us within 14 days of delivery. We will work with you to find the best solution and assist with eligible size exchanges.
Are your shoes Goodyear welted?
Yes. Our footwear is crafted using Goodyear welt construction, allowing for exceptional durability, comfort, and long-term wear.
How should I care for my shoes?
We recommend using cedar shoe trees, rotating footwear between wears, and conditioning the leather periodically to maintain its appearance and longevity.
How can I contact CÁVAL?
You can reach us at info@shopcaval.com. Call or text (404) 735-4492. We strive to respond to all inquiries within one business day.